SAP Managed Services

Nowadays, increasingly complex IT landscapes in companies need to be monitored and observed.

The provision of state-of-the-art IT infrastructure places the highest demands on the operation of a data center and is associated with high investment costs. Requirements such as air conditioning, fire protection, emergency power supply or hot standby scenarios pose major challenges for our customers. In this context, outsourcing IT infrastructure is an attractive way of saving costs while providing a better service.

Nowadays, increasingly complex IT landscapes in companies need to be monitored and observed. This task, which we perform as part of our system monitoring, should be carried out in a structured and regular manner in order to be able to draw conclusions by comparing results.

Our range of services

SAP Managed Services
Hosting & system support

In SAP hosting, we offer you all the necessary services for smooth operation, from individual consulting and customized planning to integration into your system landscape.

System Monitoring

We monitor and observe your complex IT landscapes in a structured and regular manner using SAP Solution Manager to centrally monitor all SAP systems, networks, operating systems, databases and applications.

At a glance

Hosting & system support

We offer you all the SAP hosting services you need for smooth SAP operation. Starting with an individual consultation, through the planning of an environment tailored precisely to your needs and integration into your existing system landscape.

Our certified, professional data centers meet the highest standards:

  • Uninterruptible power supply
  • Raised floor
  • Automatic fire monitoring and extinguishing system
  • Air conditioning
  • Access control
  • Various security features
  • Fully redundant connection
  • SOX certification ISAE 3402 Type 2 (SOC 1)
At a glance

Benefits

  • Scalable performance: optimum computing power through virtualization
  • Maximum data security: multiple redundant backup scenarios
  • Continuous accessibility: constant availability thanks to independent fiber optic connections
  • Competent service: Many years of experience in operating a wide range of systems

Our service does not end with the operation and administration of your system environment. We always remain personally at your side and optimize your SAP system according to your needs. No matter how quickly your business requirements change. The advantages of SAP hosting with 4process AG are particularly evident during operation. Because even then we are always at your side with a personal contact person. The 4process Service Desk is the central point of contact for all your questions about your SAP system.

Our services also include:

  • Remote basis support/monitoring of your SAP systems or optionally in our data center
  • Installation of SAP-BASIS instances
  • First and second level support in the SAP environment for your end users
  • Installation of SAP HR patches, SAP support packages and release upgrades
  • Implementation of system copies
  • Configuration and integration of PCs and workstations into your IT system
  • Support of your entire IT infrastructure
  • Connection of non-SAP systems to your SAP system landscape incl. interface monitoring
At a glance

System Monitoring

Nowadays, increasingly complex IT landscapes in companies need to be monitored and observed. This task, which we perform as part of our system monitoring, should be carried out in a structured and regular manner so that conclusions can be drawn by comparing results.

We use the standard SAP Solution Manager tool to monitor your systems. This tool uses the Computer Center Management System (CCMS) to centrally monitor all connected SAP systems. We also monitor your networks, operating systems, databases and other applications.

Contact

Personal exchange with experts
4process employee portrait Gerhard Steinhuber
Gerhard Steinhuber
Managing Director 4process GmbH
4process employee portrait Josef Germ
Josef Germ
Managing Director 4process GmbH
We are happy to help you at any time

Let us advise you

Arrange your personal consultation now so that you can define a sound strategy together with us. We would be happy to support you in the design and implementation of your digitalization projects!