SAP Digital Supply Chain
Efficient, connected, future-proof
The demands on modern supply chains are constantly increasing - flexibility, transparency and responsiveness are crucial to a company's success. With SAP Digital Supply Chain, you can make your processes digital, intelligent and resilient from end to end. With SAP Digital Manufacturing (DM) and SAP Field Service Management (FSM), you can create an end-to-end, data-driven supply chain - from production to customer service. This means you are ideally equipped for the challenges of today and tomorrow.
SAP Digital Manufacturing is a cloud-based solution that supports companies in optimizing manufacturing processes and increasing productivity. The solution makes it possible to record, analyse and visualize production data in order to make informed decisions and identify bottlenecks and problems at an early stage. By integrating SAP DM with an SAP ERP system, it is possible to seamlessly integrate production processes into existing business processes and transfer real-time data from production. It also enables better planning and control of production, which in turn makes a positive contribution to efficiency and accuracy. In conjunction with Extended Warehouse Management (EWM), warehouse stocks and capacities can be better planned and managed. This enables more efficient use of warehouse resources and improved delivery capability. Thanks to the connection with detailed planning in Embedded (PP/DS), production orders can be planned efficiently and the availability of resources and materials optimized. SAP Digital Manufacturing is therefore not only another logical step towards Industry 4.0, but also the foundation of a digital factory.
4process supports you with the introduction of SAP Digital Manufacturing right from the start. We provide professional support in connecting to your existing system, transferring your master data and setting up your processes and systems.
Excellent customer service is a decisive factor for the satisfaction of your business partners. Field service in particular presents a number of major challenges. Among other things, you have to coordinate the working hours with the customer and also plan the arrival and departure of your service technician. You also need to ensure that your employee's day is filled as efficiently as possible with different types of assignments - taking into account various assignment priorities and deadlines. If the field service cannot be fully covered by internal capacities, it is also important to involve external service providers. Furthermore, material availability must always be guaranteed.
This is the only way the technician can ensure that the problem is solved immediately and avoid a follow-up assignment. Finally, structured deployment documentation should not be neglected. After all, this forms the basis for invoicing the customer. Appropriate software is required to combine these aspects in a targeted manner. With Field Service Management, SAP provides a solution that is intuitive to use and yet can map a very high degree of complexity. Get to know the intelligent planning tool and optimize your field service processes.
The central element of SAP Field Service Management is the intuitive planning board. Here you can see the calendars including the service assignments already scheduled for each service technician. You can simply drag and drop open assignments from the worklist into the planning board. As soon as these have been released, your employee receives a notification on the mobile app. This single point of truth enables a high level of transparency and thus facilitates communication with your stakeholders. You can also define milestones for large projects or define dependencies between different tasks. This provides additional structure to your daily work as an operations planner.
A major challenge in service processing is to map an end-to-end process. The solution is also suitable for this, as SAP's service solutions can be seamlessly integrated. While you interact with the customer via SAP Service Cloud V2, service order processing is managed in your S/4HANA system. Ultimately, on-site deployment planning and processing is seamlessly implemented via SAP Field Service Management.
When service demand fluctuates, it makes sense for many companies to involve external service technicians in addition to their own service team. This is also possible with the SAP solution. Service providers can register via a corresponding portal and then appear as a plannable resource in your planning board.
While you work as a deployment planner on the desktop, your service employees can work on site with a mobile application on a smartphone or tablet PC. After approval by the Field Service Manager, the assignment appears with all the information on the service technician's end device. They know when and where they need to be on site, what materials they need and what precautions they need to take in advance. Navigation to the destination is also possible in the app. As soon as they arrive on site, they can work through their work steps in the form of a checklist and have the customer's contact person sign the automatically generated digital service report at the end of the job. Times and other expenses can be recorded on an ongoing basis. These are then transferred to your S/4HANA system in the form of a time and material journal.
Above a certain number of assignments in a certain period of time and with a large number of available service technicians, it is a major challenge to achieve maximum efficiency when planning assignments. In many cases, it is even impossible without technical aids. For this reason, SAP Field Service Management makes use of AI to optimize your planning. This allows you to find the right specialist for your assignment in a matter of seconds - taking into account qualifications, location and availability. You can easily map your exact company-specific requirements using a no-code designer. Fully automated planning allows you to focus on the really important tasks in deployment processing. In addition to this approach, assisted planning is also possible. This suggests the optimum scheduling for individual service calls, for example.
In addition to the core product SAP Field Service Management, a wide range of enhancements are available to you. This allows you to map the specific requirements of your own service business in a targeted manner. In addition to an augmented reality tool, you also have extensions for remote support by your employees or for energy management, for example. Benefit from a mature ecosystem that has been created around the SAP Field Service Management application.
Arrange your personal consultation now so that you can define a sound strategy together with us. We would be happy to support you in the design and implementation of your digitalization projects!