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Quality Management

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Efficient, integrated, compliant with standards

Quality Management in SAP

Optimize your quality systematically – with SAP. Quality management in SAP helps companies plan, check, control, and continuously improve quality along the entire value chain. Fully integrated into your SAP processes – for maximum transparency, efficiency, and compliance.

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Quality Management

Quality Planning

Proactive quality management: Quality planning in SAP is a central component of quality management and ensures that product quality is guaranteed right from the planning phase. SAP helps companies identify risks at an early stage and optimize product quality through preventive measures.

  • Creation and management of test plans, quality characteristics, and specifications
  • Definition of test methods, sampling procedures, and test frequencies
  • Maintenance of QM master data for materials, work plans, and test equipment
  • Creation of the FMEA via the new intuitive browser-based interface

FMEA in SAP

Identify risks, ensure quality

Efficient risk management directly in the SAP system: With the new fully integrated FMEA solution (Failure Mode and Effects Analysis) in SAP, you can optimize your product and process reliability—directly in your familiar SAP environment. From preventive risk detection to systematic action tracking, our solution offers maximum transparency and traceability for your development and manufacturing processes.

At a glance

Features

  • Creation and maintenance of design and process FMEA
  • Structure tree, functional and fault analysis with risk priority number (RPN)
  • Action management, including responsibilities and deadlines
  • Historization and versioning
  • Integration with SAP QM, PLM, and PM
At a glance

Benefits

  • Seamless SAP integration: No duplicate data maintenance – all FMEA processes run in SAP S/4HANA On-Premise or SAP Public Cloud
  • Increase process reliability: Early identification and evaluation of potential sources of error
  • Central database: Use of existing parts lists, work plans, and quality data
  • Compliant with standards: Supports AIAG & VDA standards

Production Control Plan

The production control plan specifies how quality control is to be carried out during the production process. It is based on the results of the FMEA and defines which test measures, test equipment, and tolerances are required for production.

Functions of the control plan in SAP:

  • Test characteristics: Definition of quality characteristics and their test methods.
  • Test frequency: Determination of how often tests must be carried out.
  • Acceptance criteria: Definition of tolerances and limit values for each test.

Inspection Planning in SAP

Quality begins with planning

Efficient quality planning directly in the SAP system: With our SAP-integrated solution for inspection planning, you can design your quality processes to be efficient, transparent, and compliant with standards—from product development to manufacturing. Benefit from end-to-end planning and control of all quality-related characteristics based on your existing SAP master data.

At a glance

Features

  • Creation and maintenance of material and work plan-related inspection plans
  • Feature planning including tolerances, inspection frequency, and inspection instructions
  • Test equipment allocation and monitoring
  • Template management for standardized test plans
  • Change and version management
At a glance

Benefits

  • Full SAP integration: Use existing material master data, bills of materials, and work plans.
  • Central test plan management: Uniform structure for all product- and process-related test plans.
  • Compliant with standards and audit-ready: Meets common quality standards such as ISO 9001, IATF 16949, ISO 13485, and GMP.
  • Efficient testing processes: test equipment allocation, characteristic inheritance, and change management.
  • Direct connection to SAP QM: Continuous data flow from planning to inspection order processing.
Quality Management

Quality Steering

Complaint management in SAP: Targeted quality control.
Process complaints efficiently, eliminate causes permanently, and increase customer satisfaction. With integrated complaint management in SAP, you can control all processes relating to customer, supplier, and internal complaints centrally, systematically, and in an audit-proof manner – fully embedded in your SAP process landscape.

  • Faster processing through automated processes
  • Higher customer satisfaction through transparent communication
  • Sustainable error prevention through root cause analysis and action tracking
  • Audit-proof documentation for audits and standards
At a glance

Features

  • Complaint registration for customers, suppliers, and internal cases
  • Automated workflows for controlling review, approval, and escalation processes
  • Integration of action management (e.g., CAPA, 8D reports, FMEA)
  • Real-time reports and analyses of error causes, processing times, and costs
  • Control of subsequent logistics processes directly from complaint management
  • Escalation mechanisms and automatic notifications
  • Linkage with inspections, batches, materials, and supplier master data for seamless traceability

Action management (CAPA) in SAP

Permanently fix deviations

Identify causes, implement effective measures, and ensure sustainable quality. CAPA-supported action management in SAP helps you systematically record, control, and track corrective and preventive measures—fully integrated into your quality processes.

At a glance

Features

  • Recording of corrective and preventive measures directly from complaints, audits, or quality reports
  • Workflow-driven assignment of measures, including deadline and escalation management
  • Link to 8D report, audit management, FMEA, or inspection processes
  • Monitoring of effectiveness and final inspection
  • Reporting on open, overdue, or completed measures
At a glance

Benefits

  • Systematic problem solving: Structured CAPA processes to prevent recurring errors
  • Transparent tracking of measures: responsibilities, deadlines, and status at a glance at all times
  • Seamless SAP integration: connection to complaints, inspections, audits, and production processes
  • Audit-proof & compliant with standards: Supports ISO 9001, IATF 16949, FDA, GMP, and many more
  • Improved product and process quality: Sustainable reduction of error costs and risks
Quality Management

Quality Assurance

Control and document inspection processes efficiently – directly in the SAP system: With our SAP-based solution for quality inspection, you can ensure product quality along the entire value chain. Whether it's incoming goods inspection, production-accompanying control, or final inspection – all inspection processes can be mapped and controlled seamlessly, transparently, and in accordance with standards in the SAP system.

  • Seamless SAP integration: Use existing inspection plans, materials, and batches.
  • Real-time data: Immediate feedback on test results and automatic test decisions.
  • Stable processes: systematic monitoring of results using quality control charts and process capability indices (cp, cpk).
  • Flexible and scalable: Use in individual, series, and process manufacturing.
  • Audit-proof documentation: Complete traceability of all test results.
  • Proactive error prevention: Linking to quality notifications and action management.
At a glance

Features

  • Automated inspection order creation (e.g., from goods receipt, production order)
  • Conducting and recording random checks, attribute checks, and measurement checks
  • Test equipment integration and monitoring
  • Test decisions and feedback on results with issuance of corresponding quality certificates (test certificates)
  • Analysis functions and inspection statistics (e.g., SAP QM information systems)
  • Integration with complaint and deviation management (quality notifications)

Audit Management in SAP

Transparency, traceability and security

Plan, execute, and evaluate internal and external audits efficiently—directly in your SAP system. With our SAP-integrated solution for audit management, you can maintain an overview of your audit processes at all times—whether internal quality audits, sustainability audits, or certification preparations. The solution supports you from audit planning to action tracking—completely digital, compliant with standards, and audit-proof.

At a glance

Features

  • Annual/multi-year audit planning by audit type, location, processes or suppliers
  • Management of audit programs, teams and checklists
  • Conducting and documenting audits in the system
  • Recording of findings, deviations and potential for improvement
  • Action tracking, including deadlines and escalation logic
  • Integration with SAP Q notifications, CAPA processes and reporting
At a glance

Benefits

  • Centralized control of all audits: planning, implementation and documentation in one system.
  • SAP-integrated: No media discontinuity – all audit-relevant data available directly in the SAP system.
  • Compliant with standards: Supports relevant standards such as ISO 9001, IATF 16949, ISO 13485, and many more.
  • Action management: Direct connection to SAP QM for deviations and follow-up activities.
  • Audit compliance & transparency: Complete history, reports and evaluations at the touch of a button.
Quality Management

Quality Improvement

Quality metrics & KPIs in SAP: Turn data into recommendations for action.
Monitor, analyze, and improve your quality with intelligent key figures. With quality key figures (KPIs) in SAP, you get all the relevant information at a glance to efficiently control and continuously improve your processes. SAP helps you achieve your quality goals by enabling you to define, track, and optimize KPIs—directly integrated into your business processes.

  • Real-time monitoring: Track your quality metrics in real time so you can take immediate action if product or process quality falls below standards.
  • Goal-oriented process optimization: Use predefined KPIs that reflect your quality goals and control your processes based on data.
  • Early error detection: Identify anomalies and deviations in your quality performance before they lead to bigger problems.
  • Custom dashboards: Design your dashboards flexibly and tailor the display of KPIs to the needs of your team or company.
At a glance

Features

  • KPI dashboards: Visualize your most important quality metrics on user-friendly dashboards that display current and historical data.
  • Trend analyses: Analyze trends in your KPIs to identify long-term developments in quality and potential sources of problems at an early stage.
  • Quality reports: Create detailed quality reports that summarize all relevant KPIs and serve as a basis for management decisions.
  • Notifications: Get automatic notifications when KPIs fall outside predefined thresholds and respond immediately.

Supplier Evaluation in SAP

Transparency and quality in the supply chain

Reliable supplier qualification and evaluation – directly in your SAP system: With SAP's integrated supplier evaluation, you get an objective and transparent basis for assessing your suppliers. Whether it's quality, delivery performance, or collaboration, SAP provides all relevant key figures centrally and helps you identify risks early on and tailor your procurement strategy accordingly.

  • Automated evaluation: Rule-based evaluation based on real SAP data such as goods receipt, quality and adherence to deadlines.
  • Full integration: Use of existing SAP modules such as MM, QM.
  • Transparency & comparability: Uniform evaluation standards across all suppliers.
  • Real-time evaluations: Current key figures for purchasing, quality assurance and management.
  • Sustainable supplier development: Basis for measures, audits, and strategic decisions.
At a glance

Features

  • Evaluation possible according to specific predefined criteria (e.g., quality, delivery reliability, price development) or your own criteria
  • Automatic weighting and scoring
  • Integration with complaint management
  • Scorecards and reporting functions for purchasing and management
Frequently asked

questions

Are additional licenses required to use the SAP QM module if other modules such as Purchasing or Production are already in use?

No. The SAP QM module is usually included in the standard SAP license and only needs to be set up. We are happy to assist you with technical questions or with basic customization.

Is SAP QM also available in S/4HANA, and what has changed?

Yes, SAP QM is still part of S/4HANA. Many core functions have been retained, but have been technically and functionally revised, such as modernized Fiori apps for notifications and inspection processing, SAP EWM integration, and improved performance through simplified data models.

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Personal exchange with experts
4process employee portrait Andreas Hammer
Andreas Hammer
Project Manager SAP CS/QM/PM
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