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Rely on SAP Commerce Cloud as your digital customer platform that offers many pre-built integrations with SAP S/4HANA, SAP ERP, SAP C/4HANA and other SAP applications.
SAP Commerce Cloud supports end-to-end commerce processes, including shopping cart payment, product information and customer experience management, promotions and order management.
Build a powerful sales channel with the help of the complete e-commerce standard software SAP Commerce Cloud.
SAP Sales Cloud offers you the opportunity to combine classic CRM functions with a modern and simple interface.
With the help of the intuitive usability, you can easily and quickly call up, analyze, create or manage the elementary objects in sales, such as customers, contacts, leads, opportunities and appointments. The SAP Cloud for Customer App (Android, Windows, Apple) also provides you with the most important information about your customers anytime and anywhere.
Increase your sales force by using numerous integration scenarios to customize your SAP Sales Cloud solution as you wish, as your employees can access the information they need via a central system and save themselves the time of searching through folders or emails. For example, we offer you the option of easily integrating your SAP ERP system with your SAP Sales Cloud via an interface, giving you a convenient overview of quotations, prices, sales orders, deliveries and invoices.
In addition, many standard extensions are already available to you. For example, programs such as Microsoft Outlook or Lotus Notes can be linked to your Sales Cloud solution in order to synchronize your e-mails, contacts and appointments bidirectionally with your C4Sales. The built-in analytics functions also give you a quick overview of the desired sales information. Integrated dashboards, predefined reports for sales development, success/failure, etc. provide you with all the information you need in a standardized way.
So that your customer service can concentrate on its core business, SAP Service Cloud opens up new ways for your customers to get in touch with you quickly and conveniently via a wide range of communication channels (email, web forms, chat application, SMS, telephone or even social media). With the help of CTI integration (Computer Telephony Integration), you can connect SAP Service Cloud with your telephony system. C4Service makes it much easier for your service managers to communicate with customers.
You will find all information on customer or service tickets generated via one of the numerous integrated channels in an intuitive interface, i.e. a complete history of customer communication is available to you in one and the same ticket. This ensures that your service agents or managers always respond to the customer automatically via the correct channel and in compliance with the stored service level agreements. C4Service also ensures that incoming tickets are assigned to the correct service employee using defined assignment rules. To inform your customers about the progress of ticket processing, the system uses status-dependent e-mails that are sent to the customer in accordance with the specified response time.
Social collaboration is a top priority in the Service Cloud so that you can efficiently tap into the accumulated knowledge within your company. This means that the system is designed to make it as easy as possible for your service employees to communicate and collaborate with each other or with other colleagues. To increase your customer satisfaction and reduce response times, your service process can also be optimized by an integrated knowledge database that displays possible solutions to similar tickets in the respective ticket.
To ensure that your service agents and technicians are always up to date, SAP also supports you here, as in C4Sales, with the option of using the SAP Customer Cloud App.
