SAP Gold Partner Partner Center of Expertise

SAP Managed Services Starting Point

The provision of state-of-the-art IT infrastructure places the highest demands on the operation of a data center and is associated with high investment costs. Requirements such as air conditioning, fire protection, emergency power supply or hot standby scenarios present our customers with major challenges. In this context, the outsourcing of IT infrastructure represents an attractive opportunity to save costs while improving service.

Today, increasingly complex IT landscapes in companies have to be monitored and observed. This task, which we perform as part of our system monitoring, should be performed in a structured and regular manner so that conclusions can be drawn by comparing results.

SAP Managed Services overview

In detail: Hosting & system support

In SAP hosting, we offer you all services that are necessary for a smooth SAP operation. Starting with an individual consultation, through planning the environment tailored to your needs and integration into your existing system landscape.

Our certified, professional data centers meet the highest standards:

  • Uninterrupted power supply
  • Raised floor
  • Automatic fire monitoring and fire extinguishing system
  • Air conditioning
  • Access control
  • Various safety devices
  • Fully redundant connection
  • SOX Certification ISAE 3402 Type 2 (SOC 1)

Your Benefit

Scalable performance

Optimal computing power through virtualization

Highest level of data security

Multiple redundant backup scenarios


constant availability through independent fiber optic connections


Many years of experience in operating a wide variety of systems

Our service does not end with the operation and administration of your system environment. We always remain personally at your side and optimize your SAP system according to your needs. No matter how quickly your business requirements change.

The advantages of SAP hosting at 4process AG are particularly evident in the operational business. Because even then, we are always at your side with a personal contact person. The 4process Service Desk is the central contact point for all your questions regarding your SAP system.

Furthermore, our services include:

  • Remote basis support / monitoring of your SAP systems or optionally in our data center
  • Installation of SAP BASIS instances
  • First and second level support in the SAP environment for your end users
  • Import of SAP HR patches, SAP support packages and release upgrades
  • Execution of system copies
  • Configuration and integration of PCs and workstations into your IT system
  • Support of your entire IT infrastructure
  • Connection of non-SAP systems to your SAP system landscape including interface monitoring


Todays increasingly complex IT landscapes within companies must be monitored and observed. This task, which we perform as part of our system monitoring, should be carried out in a structured and regular manner, so that conclusions can be drawn by comparing results.

To monitor your systems, we use the standard tool SAP Solution Manager. This tool centrally monitors all connected SAP systems using the Computer Center Management System (CCMS). We also monitor your networks, operating systems, databases and other applications.

Your contact: Josef Germ

Josef Germ (Executive Director 4process GmbH)
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