SAP Gold Partner Partner Center of Expertise

SAP Application Lifecycle Management Starting Point

The prerequisite for the smooth running of your business processes in everyday operations is a functioning SAP system. For this purpose, end users need competent contact persons who support them in special use cases and exceptional situations. Especially for medium-sized companies, the provision of this expert knowledge represents a great challenge - not only in financial terms.

As an SAP Partner Center of Expertise (PCoE) certified service provider, we support you in the daily operation of your SAP systems.

Your Benefit

4process Helpdesk

Central platform for recording problem messages

Permanent accessibility

Individually tailored service level agreements

Expert knowledge on demand

Qualified contact persons - whether complete support or special requirements

Knowledge database

Documentation of all processes which can be used for research purposes at any time

in detail: SAP full support

On the basis of an individual support agreement, your authorized key users record problem reports at the 4process service desk or, if desired, via a telephone hotline. Automatically, the 4process experts responsible for you are notified immediately and get in touch with the relevant contact person in your company. You are always informed about the current processing status of your report.

In close coordination, a solution to your problem is worked out and made available as quickly as possible. All communication is always documented in the service desk. This information is also available to you after completion of the problem report, so that you can access the knowledge gained at any time. Recurring problems can thus be solved easily and independently.

We are always there for you - before, during and after a project as well as during operation:

  • Individual support contracts with defined service levels
  • A comfortable and free of charge possibility to record your problem messages
  • Permanent and competent contact persons
  • Access to your individual knowledge database
  • Phone hotline

4process Quicksupport

Your contact: Gerhard Steinhuber

Gerhard Steinhuber (CEO 4process AG)
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