SAP Gold Partner Partner Center of Expertise


Service processes in a company should run as quickly and efficiently as possible. To ensure this, your SAP ERP system should be individually tailored to your processes and requirements.

4process offers you tried-and-tested solutions based on our extensive project experience.

Service Service Order Management

Record customer inquiries via service requests and process them via service offers or service orders as follow-up documents. Plan additional spare parts and services in the service order or use automatic service contract determination to take into account fixed contract conditions for the respective service call.

The services and spare parts offered are confirmed by the service technicians. The hours booked and materials removed are then checked, released and can be invoiced to the customer via SD integration.

Your benefits:

  • End-to-end service process from quotation to invoice
  • Fully integrated in S/4HANA CO, MM and SD processes for invoicing and procurement

Service Inhouse Repair

Carry out preliminary checks on the defective technical objects (e.g. equipment) and decide whether you want to create a repair quotation first or a repair order immediately.

Once the quotation has been accepted, you can start planning the repair and assign the repair to your service technicians. Alternatively, you can also integrate external service providers or order external materials by integrating them into the S/4HANA procurement processes.

Once the activities have been confirmed, you can complete the repair and create an invoice for it.

Your benefits:

  • Consistent and streamlined process from the repair quote to the invoice
  • Fixed price or cost-based invoicing according to reported working hours, spare parts or external services
  • Integration into the S/4HANA procurement processes

Service Service Contracts

Use service contracts as a framework agreement to define specific services that are offered to your customers during a specific period. Billing takes place via a periodic invoicing plan, whereby customer-specific price adjustments can also be implemented. Expiring contracts can also be extended automatically or manually.

Integration in service orders makes it possible to take the price details stored in the contract directly into account when processing service assignments.

Your benefits:

  • Management of service contracts
  • Automatic integration and consideration for service orders
  • Integration in S/4HANA SD for periodic invoicing

Service SAP© Field Service Management

Use SAP standard processes in the CS area to offer your customers optimum field service. Together with you, we implement the processes and optionally a solution for managing on-site spare parts.

Your benefits:

  • Use of SAP standard processes
  • Implementation of a solution for the management of on-site spare parts possible

Video by SAP SE: Integration with SAP C/4HANA Field Service Management

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Service Solution Quotation

Define product package templates that you can integrate into S/4HANA solution offerings or use individually in other service orders.

You can combine different items and services within these packages using different item types. If one of your customers accepts one of your solution offerings and product packages, the necessary follow-up documents are automatically generated for further order processing.

Your benefits:

  • Predefinition of own solution offers and product packages
  • Automatic generation of dependent follow-on documents (sales orders, service orders)

Service Advanced Returns Management

Use the extended returns processing process to manage returns efficiently and easily.

Use the SAP standard solution now and prepare for your switch to S/4HANA. You can already benefit from the full range of returns processing functions:

  • Creation of the central returns order
  • Recording of material inspection results
  • Decision on logistical follow-up action
  • Reimbursement for customer returns through credit notes or replacement material deliveries
  • Connection of supplier returns
  • Process monitoring through transparent display of the document flow

Your benefits:

  • Optimized and consistent SAP standard process
  • Overview of the entire returns process including logistical follow-up actions available
  • Various refund scenarios (spare parts delivery, credit note processing/return to vendor, etc.)
  • Transparent presentation of the document chain

Service As Built Bills of Materials

The historical traceability of delivery statuses of serialized products poses major challenges for manufacturing companies that also offer services for them.

It is important to maintain this as-built information in a structured manner in order to ensure optimal scheduling of required spare parts and company resources for repairs.

Use our approach to planning repair parts lists to ensure a fast repair turnaround time.

Your benefits:

  • Use of a tried-and-tested approach for generating as-built parts lists
  • Reduction of the physical inventory and repair analysis
  • Maintenance of repair parts lists and transfer to subsequent documents possible via a separate cockpit
  • Can be integrated into existing production and service processes

Your contact: Andreas Hammer

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