Service processes in a company should run as quickly and efficiently as possible. To ensure this, your SAP ERP system should be individually tailored to your processes and requirements.
4process offers you tried-and-tested solutions based on our extensive project experience.
Record customer inquiries via service requests and process them via service offers or service orders as follow-up documents. Plan additional spare parts and services in the service order or use automatic service contract determination to take into account fixed contract conditions for the respective service call.
The services and spare parts offered are confirmed by the service technicians. The hours booked and materials removed are then checked, released and can be invoiced to the customer via SD integration.
Carry out preliminary checks on the defective technical objects (e.g. equipment) and decide whether you want to create a repair quotation first or a repair order immediately.
Once the quotation has been accepted, you can start planning the repair and assign the repair to your service technicians. Alternatively, you can also integrate external service providers or order external materials by integrating them into the S/4HANA procurement processes.
Once the activities have been confirmed, you can complete the repair and create an invoice for it.
Use service contracts as a framework agreement to define specific services that are offered to your customers during a specific period. Billing takes place via a periodic invoicing plan, whereby customer-specific price adjustments can also be implemented. Expiring contracts can also be extended automatically or manually.
Integration in service orders makes it possible to take the price details stored in the contract directly into account when processing service assignments.
Use SAP standard processes in customer service to offer your customers optimum field service. Together with you, we implement the processes and optionally a solution for managing on-site spare parts.
Define product package templates that you can integrate into S/4HANA solution offerings or use individually in other service orders.
You can combine different items and services within these packages using different item types. If one of your customers accepts one of your solution offerings and product packages, the necessary follow-up documents are automatically generated for further order processing.
Use the extended returns processing process to manage returns efficiently and easily.
Use the SAP standard solution now and prepare for your switch to S/4HANA. You can already benefit from the full range of returns processing functions:
The historical traceability of delivery statuses of serialized products poses major challenges for manufacturing companies that also offer services for them.
It is important to maintain this as-built information in a structured manner in order to ensure optimal scheduling of required spare parts and company resources for repairs.
Use our approach to planning repair parts lists to ensure a fast repair turnaround time.
