SAP Hosting & System Maintenance
The initial situation
Provision of the latest IT infrastructure places high demands on the operation of a computing center and involves high investment costs. Requirements such as air conditioning, fire protection, auxiliary power supplies, and hot-standby scenarios pose large challenges for our customers. The outsourcing of IT infrastructure in this case provides an attractive cost-saving alternative with better service at the same time.
As a full-service provider 4process AG offers you IT on tap:
Always up to date
Together with our hardware partners, we always provide the latest server technology for your system.
Through virtualization it is possible for us to provide optimal processing power in the easiest and fastest way.
Highest data security
With multiple redundant backup scenarios, we ensure constant non-interruptible operation of your system.
Our data center is connected with multiple independent fiber optic connections. This ensures permanent availability of your system.
Our employees possess long-term experience in the operation of different software systems. This includes considerable know-how in the field of network technology, as well as the highest qualification for basic SAP operation.
Hosting & system maintenance in detail
In SAP hosting we provide all of the performances that are necessary for trouble-free SAP-operation. This starts with an individual consultation, followed by the planning of an environment that is exactly tailored to your needs, and then integration into the existing system landscape.
Our certified, professional data centers fulfil the highest standards, which include the following:
- Uninterruptible power supply
- Raised floors
- Automatic fire control and fire extinguishing system
- Air conditioning
- Access control
- Diverse security installations
- Fully redundant connection
The special aspect
Our service does not end with the operation and administration of your system environment. We always stay personally at your site and improve your SAP system as required. It does not matter how quickly your business requirements change.
The 4process complete package
The advantages of SAP hosting at 4process appear especially in the operational range. We are always available to you with a personal contact person. The 4process service desk is the central contact point for all questions about your SAP system.
Our further benefits include:
- Remote basic support/monitoring of your SAP systems or optional in our data center
- Installing SAP-BASIS instances
- Providing first and second level support in the SAP context for your end users
- Installing SAP HR patches, SAP support packages, and release upgrades
- Performing system copies
- Configuring and integrating PCs and workstations into your IT system
- Supervising your whole IT infrastructure
- Connecting non-SAP systems to your SAP landscape, including interface monitoring